Return Policy

Return Policy

Because our products are custom printed and unique to each customer, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.

You must submit a claim within 7 days of the delivery date.

If there's an issue with your product, please submit a claim to our e-mail at
info@evelknievel.com.

You'll need your order number as well as the email address used to place the order. Please attach photos depending on the situation (3 photos in total):

• Wrong size: one photo of shipping label on the package received, one photo of size tag, photos of measurement as guided below:
• Wrong design, wrong wording, defective product: one photo of the shipping label on the package received, one photo of the entire product on a flat surface, one photo focusing on the issue in close distance.

We will use this information to look into a replacement/refund and prevent future errors.

If the buyer chooses a refund instead of a replacement, they must provide photo evidence of the issue. We also request that the item be returned to our designated return address. If the buyer cannot provide proof that the item was defective, the claim may be denied.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and any taxes or VAT paid on your behalf will be deducted from your refund.

*Not eligible for refund/ replacement:

• Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement
• The customer does not return the order
• The customer is not satisfied with the product, but the product does not have a problem (For example, the customer is not satisfied with coloring, texture, smell, the item does not fit, etc.)
• The customer filed for a refund (return of charge) from a credit card company.
• The customer has already received a refund other than this service.
• The customer does not provide detailed information related to their refund claim (For example: We may ask the customer to submit the images of the product and the statement of delivery.)
• Basis for the claim was due to a natural disaster, abnormal climate, planned blackout, or other unavoidable causes.